About this role
Customer Success Engineer, Scandit USA
Imagine the What. Build the How.
Scandit gives people superpowers. Whether enabling delivery drivers to make quicker deliveries, matching a patient with their medication or allowing retailers to make store operations more efficient, our technology automates workflows and provides actionable insights to help businesses in a variety of industries. Join us, as we continue to expand, grow and innovate, and help take Scandit to the next level.
About the Role
We're seeking a Customer Success Engineer to join our US team and support a portfolio of key enterprise accounts.
This is a more technical Customer Success role than most.
You’ll be the technical partner customers’ engineers rely on: building demos, sharing code to unblock integrations and guiding implementation, while owning adoption, renewal and growth. This is not an account management or sales role.
Travel and Location Setup
Travel: c.20% on average, sometimes at short notice, usually 1 to 3 day trips to customer sites and Scandit events.
Timezone requirements: Central or Eastern time zone. You'll work US business hours, with overlap with our European colleagues in the morning.
Working arrangements: If you are near Boston, you can work from our office 2 to 3 days a week; alternatively, this position can be done remotely if you are not near our Boston office.
What You Will Do
• Own a portfolio of key US enterprise accounts and drive adoption, retention, and growth
• Become a deep expert in Scandit's products and SDKs, and guide customers through technical decisions
• Lead discovery conversations and translate customer needs into feasible Scandit solutions
• Build tailored demos and share code snippets and small integrations to unblock customers
• Run workshops, adoption reviews, and QBRs with technical and business stakeholders
• Spot at-risk accounts early and expansion opportunities, and partner with Sales to act on them
• Be the voice of the customer inside Scandit, working with Product, Engineering, and Support
• Use AI tooling (Claude Code, etc.) to speed up customer-facing technical work
Who You Are
• 2+ years in a customer-facing technical pre-sales, post-sales or support role at a B2B software company e.g. Customer Success Engineer, Solutions Engineer, Technical Account Manager, etc.
• A solid technical foundation and coding experience in any language: you have written or debugged code, scripts or integrations, ideally using SDKs or APIs
• Strong written and verbal communication, and you can present to both business and technical audiences and explain a technical problem clearly and concisely
• Strong strategic thinking and analytical skills
• A solid understanding of enterprise IT architectures
• You build strong relationships with customers and colleagues, and you are likeable, humble and fun to work with
• You learn quickly and act on feedback and coaching
Nice to Have
• Strong discovery skills: translat