About this role
About Anthropic
Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.
Director, Global Order-to-Cash Transformation
San Francisco, CA | New York City, NY | Seattle, WA
About Anthropic
Anthropic's mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.
About the Role
We're looking for an operational leader to partner with engineering, finance and accounting operational leaders to transform Anthropic's global order-to-cash (O2C) function. Our business is scaling faster than the processes and systems that support it, across direct enterprise contracts, consumption-based commercial models, and third-party cloud marketplaces. This role is a key partner with the end-to-end redesign: how orders are structured and provisioned, how transactions flow through our systems, how revenue is billed and recognized, and how all of it stays controlled and auditable as volume compounds.
This is a builder's role with a broad remit. You'll help set the multi-year Global O2C roadmap and then manage the critical aspects such as designing front-to-back processes, standing up automation and AI-driven tooling where manual work doesn't scale. Facilitating programs that cut across Finance, Go-to-Market, Legal, Accounting, Tax, and Engineering.
If you're energized by ambiguous, high-consequence operational problems at a company at the forefront of AI development, we'd like to hear from you.
Responsibilities
Global O2C Strategy & Transformation
• Be a key contributor to the vision, roadmap, and execution of Anthropic's global order-to-cash transformation, spanning order management, provisioning, billing, invoicing, collections, and revenue recognition
• Assess the current state end-to-end, identify the structural constraints on scale, and sequence a prioritized program of work with clear milestones, owners, and measurable outcomes
• Build the operating metrics and reporting that make O2C performance legible to leadership — cycle times, error and rework rates, touchless transaction rates, revenue leakage, and cost to serve
• Serve as the senior operational voice in commercial and pricing workflows, translating what the business wants to sell into what we can actually transact, bill, and recognize
Process Design & Operational Excellence
• Design scalable, controlled processes from the ground up, applying structured process design and continuous improvement methodology rather than incremental patching
• Standardize and harmonize O2C pr