About this role
Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 200+ public data centers globally and thousands of private sites at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform.
We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler.
Role
We are looking for a Director of Technical Program Management for Shared Platform Engineering to join our team. This is a Hybrid role, reporting to Executive leadership in the Shared Platform Engineering department. As the Director of Technical Program Management for Shared Platform Engineering, you will be responsible for the successful execution of Zscaler’s most strategic engineering initiatives. You will establish the rhythm of the business for critical technical programs, translating organizational priorities into actionable plans. This role requires a strategic leader who can design and implement robust program management frameworks, operationalize transformational change, and drive cross-functional planning across the product and platform engineering organization.
What you’ll do (Role Expectations)
• Lead the definition, planning, and delivery of complex, cross-functional technical programs aligned with Zscaler’s strategic goals and R&D objectives
• Drive critical customer retention initiatives by tracking support tickets, deployment progress, and telemetry data, maintaining a targeted focus on high-priority customer health metrics
• Establish and manage the key interlocks, timelines, and workflows that define the operational rhythm for platform engineering to ensure the successful achievement of OKRs
• Design, implement, and refine program management frameworks, processes, and tools to drive efficiency, scalability, and a culture of continuous improvement
• Drive cross-functional alignment by managing dependencies, effectively communicating program status and risks to executive leadership, and operationalizing key transformational change management plans
Who You Are (Success Profile)
• Bring exceptional organizational skill and attention to detail, ensuring precision in program administration and operational execution.
• Demonstrate utmost discretion and inte