About this role
ABOUT US
Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia.
We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do.
Our co-founders are Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace.
WHAT YOU’LL DO
- Industry Strategy: Develop and continuously refine Sierra's industry strategy, including prioritization of key accounts and subindustries to focus GTM resources where they'll have the greatest impact
- Territory Design: Own territory carving and ongoing territory management for the industry, balancing account potential, rep capacity, and equity across the team, and serving as the front line for resolving disputes as territories evolve
- Pipeline & Forecasting: Own pipeline progression and forecast tracking for the industry, providing leadership with clear visibility into pipeline health, risks, and opportunities
- Expansion Strategy: Develop and drive expansion strategy across the industry and core accounts, identifying whitespace, new use cases, and growth opportunities within existing customers
- Cross-Functional Partnership: - Partner closely with Sales and Agent Development counterparts to operationalize the industry strategy - Drive cross-functional coordination across the industry, aligning stakeholders on priorities and execution
WHAT YOU’LL BRING
- 6-8+ years of experience in revenue operations, strategy & operations, management consulting, corporate strategy, or business operations
- Proven ability to own a business area end-to-end, with mastery of both the strategy to hit targets and a command of the deals and details underneath it
- Excellent stakeholder management and communication skills, including experience working with and influencing senior stakeholders or executives
- Team versatility to serve as a versatile and proactive team player, taking on both foundational operational work and high-