About this role
ABOUT US
At Sierra, we’re creating a platform to help businesses build better, more human customer experiences with AI. We are primarily an in-person company based in San Francisco, with growing offices in Atlanta, New York, London, Paris, Madrid, Munich, Singapore, Tokyo, and Sydney.
We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These values are the foundation of our work, and we are committed to upholding them in everything we do.
Our co-founders are Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace.
WHAT YOU'LL DO:
- Industry Strategy: Develop and continuously refine Sierra's industry strategy, including prioritization of key accounts and subindustries to focus GTM resources where they'll have the greatest impact
- Pipeline & Forecasting: Own pipeline progression and forecast tracking for the industry, providing leadership with clear visibility into pipeline health, risks, and opportunities
- Expansion Strategy: Develop and drive expansion strategy across the industry and core accounts, identifying whitespace, new use cases, and growth opportunities within existing customers
- Cross-Functional Partnership: - Partner closely with Agent Development and Sales counterparts to operationalize the industry strategy - Drive cross-functional coordination across the industry, aligning stakeholders on priorities and execution
- Deal Progression & Deal Desk: Manage deal progression and strategic deal desk initiatives for the highest-priority accounts, partnering with sales leadership to structure and advance complex deals
WHAT YOU'LL BRING:
- 6-8+ years of experience in revenue operations, strategy & operations, management consulting, corporate strategy, or business operations
- Proven ability to own a business area end-to-end, including the path to hit targets and mastery of both the deals and the details
- Excellent stakeholder management and communication skills, including experience working with and influencing senior stakeholders or executives
- Team versatility to serve as a versatile and proactive team player, taking on both foundational operational work and high-impact strategic initiatives
- Ability to navigate ambiguity, prioritize effectively, and drive alignment in a fast-paced environment
EVEN BETTER...
- Familiarity with CRM platforms (e.g.,