About this role
The Role
As the Head of Central Robot Operations , you will lead the central operations organization that powers autonomous robot delivery at scale. Acting as the operational command center for the business, you will build the capabilities, mechanisms, and teams that enable safe, reliable, and efficient robot operations across every market.
You will own the operating model spanning Remote Assistance, Mapping Operations, Market Expansion, Infrastructure, Strategy & Operations, Policy & Demos, and Program Management etc. This leader will establish the systems, governance, and operational excellence needed to scale autonomous operations from a handful of cities to a global network, partnering closely with Engineering, Product, Safety, Hardware, Autonomy, Legal, Public Policy, and Market Operations.
What You Will Do
Build and Scale Central Robot Operations
• Define the long-term operating model, organizational structure, and roadmap for Central Robot Operations.
• Build scalable mechanisms, operating standards, and governance that enable reliable robot operations across all markets.
• Lead a high-performing organization spanning operations, analytics, expansion, mapping, infrastructure, and program management.
Own Remote Assistance Operations
• Lead the 24/7 Remote Assistance organization responsible for supporting autonomous robots requiring human intervention.
• Define response-time SLAs, workforce planning, staffing models, scheduling, and escalation protocols.
• Develop monitoring, telemetry, and operational dashboards that provide real-time visibility into fleet health.
• Partner with Engineering and Product to analyze intervention data, eliminate recurring failure modes, and continuously reduce human intervention rates.
Lead Mapping Operations
• Own the operational lifecycle of geospatial assets including HD maps, geofences, routing data, and points of interest.
• Establish mapping quality standards, QA mechanisms, refresh cycles, and operational readiness processes for new launches.
• Balance mapping accuracy with launch velocity while managing internal and external mapping partners.
Drive Geographic Expansion
• Develop the playbook for launching new cities, campuses, and operating zones.
• Lead market assessment, regulatory readiness, operational planning, and launch governance.
• Build repeatable launch mechanisms that enable rapid, high-quality expansion across multiple geographies.
• Coordinate cross-functional readiness reviews prior to every market launch.
Own Market Infrastructure
• Lead strategy and execution for hubs, depots, charging infrastructure, parking locations, maintenance facilities, and operational footprint.
• Drive capacity planning, infrastructure utilization, vendor management, and cost optimization.
• Ensure operational infrastructure scales ahead of demand while maintaining service reliability.
Lead Strategy & Operations
• Build the planning, analytics, governance, and rep