About this role
We are looking for a consultant who thrives at the intersection of process design, cross-functional coordination, and customer outcomes to guide enterprise customers through their transition to Agentic Workflow Management (AWM). In this role, you will help customers define what AI-powered work looks like for their organization, aligning stakeholders around a shared adoption plan and driving measurable impact across their highest-value workflows . You will design and lead structured, time-bound engagements from onboarding through workflow launch, moving customers to a platform where teams and agents execute work together. Engaging both executive stakeholders and front-line teams, you will operate with strong judgment in ambiguous environments to connect AI capabilities directly to meani ngful business results .
This role is based in our Chicago office with an office-centric hybrid schedule . The standard in-office days are Monday, Tuesday, and Thursday . Most Asanas have the option to work from home on Wednesdays . Working from home on Fridays depends on the type of work you do and the teams with which you partner . If you're interviewing for this role, your recruiter will share more about the in-office requirements .
What you’ll achieve
• Lead structured onboarding engagements by aligning customer stakeholders on platform setup, workflow priorities, and shared success metrics while assessing workflow complexity to target high-impact Asana AI opportunities .
• Document and transition clear implementation plans that capture prioritized workflows, risk mitigation strategies, and next steps to ensure seamless execution and stakeholder alignment.
• Guide customers end-to-end through process mapping, hands-on workflow configuration, and user acceptance testing to deliver production-ready workflows with embedded Asana AI capabilities.
• Coordinate cross-functional delivery across time-bound engagements, aligning workflow owners, IT, business stakeholders, and end users through kickoff, enablement, and launch milestones.
• Develop deployment roadmaps and forward-looking documentation that define how customers scale Asana AI usage, optimize adoption, and expand use cases over time.
• Lead recurring operational check-ins with customer account teams to monitor workflow performance, surface user pain points, and unlock new AI adoption opportunities.
• Partner cross-functionally with Customer Success, Sales, and R&D to surface expansion signals, represent the voice of the customer internally, and translate account momentum into business growth .
• Build repeatable frameworks and engagement processes that bring operational consistency to delivery motions across a portfolio of enterprise customers.
About you
• Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision-making .
• Proven experience in customer-facing implementation or cons