About this role
At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.
Lyft is seeking a seasoned Internal Communications leader to set and own communications strategy for key areas of the business. This person will be a trusted advisor to senior leaders and a go-to communications expert on business priorities. They'll bring those leaders' priorities company-wide through narratives that deliver on our business objectives and further our purpose, vision, and values.
Lyft is telling a transformation story about global growth, and we aim to deliver strategies that enable our teams to move at lightning speed. Great communications create focus and alignment, so teams spend less time resolving confusion and more time executing with clear roles, responsibilities, and decision-making. To be successful in this role, this individual will allocate their efforts as follows:
• 30% Strategy: Independently identify high-impact opportunities and set the communications roadmap that moves the business forward.
• 40% Rhythm of the Business: Lead execution of communications strategies and programs.
• 30% Unexpected: Lead rapid response, crisis communications, and change management.
We're looking for someone who earns the trust of senior leaders quickly, brings a point of view, and isn't afraid to push back. This individual should be a strategic thinker and a strong writer, comfortable moving between the big picture and the details, and energized by ambiguity. Most importantly, Lyft is about fostering an open, inclusive, and diverse community where all team members are recognized for what they bring, and we want you to be you.
This role will report directly to Leslie Zodikoff as a member of the Internal Communications team and part of our Team Member Experience Team, which rolls into our People organization.
Responsibilities:
• Develop and own an annual communications roadmap for designated areas of the business, connecting communications to business objectives and measuring impact against clear outcomes.
• Serve as a key advisor to senior leaders on communications strategy and execution, influencing what is communicated, when, and how.
• Become the go-to communications expert on the business areas you support, with a deep understanding of their roadmap, challenges, and priorities.
• Lead large, complex, multi-quarter communications programs that span multiple teams and functions, motivating partners to take ownership and staying aligned with business priorities.
• Craft high-level, clear messaging for executive leaders and company-wide distribution.
• Lead communications response for complex, multi-stakeholder situations, including crisis and change management.
• Anticipate communications challenges and proactively develop solutions to address them before they arise.
• Use data and industry insights to inform strategy, and continuously improve how we co