About this role
SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.
IT SUPPORT TECHNICIAN (HELP DESK)
SpaceX is looking for an experienced IT Support Technician to deliver enterprise help desk support to SpaceX staff. This team handles the full lifecycle of end-user IT services, from onboarding and setup through upgrade, installation, troubleshooting, repair and replacement, asset recovery, and protection. The work covers computers, mobile devices, printing, and conference room technology, in person and remote. The person in this position must have strong IT technical skills, excellent customer service, and strong organizational skills. The ideal candidate will be flexible and flourish in a fast-paced environment. They should be a self-starter, with the motivation and ingenuity to excel in this position.
RESPONSIBILITIES:
• Provide 1st, 2nd, and 3rd tier enterprise help desk support to SpaceX employees.
• Manage on-site inventory and the lifecycle of end-user IT assets.
• Procure, configure, and deploy computer hardware and mobile devices.
• Set up and support workstations for new and existing staff, including onboarding and offboarding.
• Troubleshoot software and hardware issues, in person and remotely.
• Configure and troubleshoot desktop, label, and large multifunction printers.
• Support end-user network connectivity, including wired, wireless, and remote access.
• Support conference room and audio-visual setups.
• Improve help desk workflows, working with IT engineering and other teams to resolve complex issues.
• Write instructional documentation and explain technical issues in terms non-technical people can understand.
BASIC QUALIFICATIONS:
• High school diploma or equivalency certificate.
• 1+ years of professional experience building, deploying and troubleshooting computer systems, hardware, printers, software, and IP networks within an enterprise environment.
• Experience supporting Microsoft technologies.
PREFERRED SKILLS AND EXPERIENCE:
• Experience supporting macOS, iOS, and Linux environments.
• Technical certifications (for example, A+, Network+, or MCSE).
• Working knowledge of audio-visual and conference room equipment.
• Comfortable supporting business-critical systems, with a sense of urgency appropriate to the work.
• Able to work independently while staying patient through constant interruptions.
• Excellent written, verbal, and phone communication skills.
ADDITIONAL REQUIREMENTS:
• Must have a valid driver's license.
• Must be willing to work all shifts, overtime, and/or weekends as needed.
COMPENSATION AND BENEFITS:
Pay Range:
IT Support Technician/Level 1: $29.00 - $35.00/hour IT Support Technician/Level 2: $34.00 - $40.00/hour &n