About this role
About Anthropic
Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.
About the role
Anthropic's Beneficial Deployments team brings Claude to organizations doing some of the world's most important work across the nonprofit and education sectors. These organizations share a problem: mission-critical work, thin budgets, and little slack to figure out new technology on their own. Our Customer Success team helps them go from first login to Claude being part of how their teams work, but we cannot do that one organization at a time, nor should we. The sector already has trusted intermediaries these organizations turn to first: networks, capacity builders, funder technical assistance providers, community colleges, and fellowship programs. This role exists to make those intermediaries as effective at activating and training organizations on Claude as our own Customer Success team is.
As the Scaled Enablement Lead, you'll build the Claude for Nonprofits train-the-trainer program that qualifies intermediaries to onboard organizations and deliver Anthropic-designed workshops on our behalf. You'll own the kits, credentials, and quality gates that let them run the show without an Anthropic CSM in the room. You'll also own the enablement thinking behind scaling impact through Claude Corps : how what fellows learn and build serves every organization we support, not only the ones that host them.
The people you enable are not selling Claude. They are trainers, implementers, and program staff whose job is to help mission-driven organizations meaningfully adopt AI. Your job is to make sure these intermediaries can do that with Claude, to the same bar we hold ourselves to, and to help them evolve their offerings as we learn what these organizations need. The measure of success for this role is organizations activated and trained well without Anthropic delivering it.
You'll be half program builder, half facilitator. You'll design and deliver the first cohorts yourself, then make the system repeatable: kits, qualification paths, credentials, teach-back gates, and a refresh rhythm that keeps content current as our products change. You'll build on the operating model and certification infrastructure of Anthropic's Education team and own everything specific to this audience, working closely with Beneficial Deployments Customer Success, Partnerships, Claude Corps program leadership, and our Education teams.
This is not a partner account management or alliances role, and it carries no quota. It is not a book-of-business Customer Success role either, though you'll spend time with organizations to stay grounded in what these nonprofits truly need. The role reports to the Customer Success Lead for Benefic