About this role
Secure Every Identity, from AI to Human
Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence.
This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk.
At Okta, the Manager Success & Experience team helps managers lead effective teams through an AI-first support model that combines digital coaching and self-service resources with experienced human advisory. AI-powered guidance serves as the first point of support for everyday leadership and people-management questions, while People Consultants provide individualized coaching and problem-solving for situations that require deeper context, judgment, or expertise beyond standard resources. The team partners with AI resource teams, Enablement, and regional specialists to strengthen manager capabilities and continuously improve the support experience.
Role
The People Consultant independently manages advisory cases that require deeper diagnosis, tailored coaching, or problem-solving beyond AI guidance and standard playbooks. Supporting managers across the full manager lifecycle, this role addresses leadership effectiveness, employee development, team dynamics, organizational change, performance management, and early-stage employee relations. You will own cases from assessment through resolution or specialist handoff, applying sound judgment within established decision-making frameworks to address root causes, build manager capability, and inform improvements to AI guidance and support resources.manager resources.
This is a hybrid roles that requires working in our San Francisco or Chicago office 2 days a week.
Responsibilities
• Coach managers on leadership effectiveness, employee development, feedback, engagement, team dynamics, and organizational change.
• Independently assess and resolve advisory cases that require individualized support beyond AI guidance and standard playbooks.
• Diagnose root causes of performance challenges, communication breakdowns, interpersonal conflict, and organizational barriers to recommend sustainable solutions.
• Guide managers through performance improvement plans, sensitive conversations, documentation, and related employment decisions within delegated authority.
• Apply established risk and escalation frameworks to determine when matters require Employee Relations & Compliance (ER&C), Employment Legal, Strategic PBPs, Labor Relations, or regional specialists.
• Maintain clear case documentation, track agreed actions, and assess the effectiveness of interventions to support lasting outcomes.
• Identify recurring case themes, gaps in AI guidance, and opportunities to i