About this role
ABOUT US
Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia.
We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do.
Our co-founders are Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace.
WHAT YOU’LL DO
- Employee Relations: Serve as a key resource for employees and managers, providing guidance on HR policies, addressing and resolving employee conflicts, and fostering a positive and productive work environment.
- HR Administration: Manage HR systems, maintain accurate employee records, benefits enrollment, and generating HR reports.
- Employee Onboarding: Ensure a seamless experience from candidate offer approval to new hire start date.
- HR Policy Implementation: Develop and ensure the effective implementation of HR policies and procedures across Sierra, ensuring alignment with legal requirements and company values.
- Employee Engagement: Design and implement employee engagement programs to enhance employee satisfaction and foster transparent and effective communication.
- Organizational design: (structuring teams for efficiency and scalability, defining roles and responsibilities, aligning talent with business strategy), strategic thinking, coaching, business acumen
WHAT YOU’LL BRING
- 5+ years of experience in human resources or people operations, ideally in a fast-growing environment supporting Sales organizations.
- Demonstrated expertise and understanding of HR best practices, employment laws, and regulation.
- Excellent organizational skills, attention to detail, and ability to manage multiple priorities in a fast-paced environment.
- Proactive, innovative mindset with a focus on continuous improvement and strategic impact.
- Experience partnering with engineering, product, or other technical teams.
EVEN BETTER…
- Hands-on experience implementing HR systems and processes in a scaling company.
- Exposure