About this role
Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
The Community You Will Join:
In Community Policy, our mission is to create and evolve principled policies that establish the rules of the road for guests and hosts across Airbnb. This involves solving some of the most complex Trust & Safety challenges of our time. Our work is informed by rigorous research and stakeholder collaboration, and we design policies that can support our community at scale. We team with our cross-functional partners to create accessible policy enforcement guides and to continuously maintain and improve our policies.
The Difference You Will Make:
As a Policy Manager for Quality, you will partner closely with cross-functional partners to define quality on Airbnb. You will drive the policies that set the bar for hosts and guests on the platform, help design the systems that enforces those standards, and work on how quality expectations are established for Airbnb’s marketplace. This role entails understanding the needs of hosts and guests and collaborating closely with the cross-functional teams who design the enforcement systems behind these policies. A critical part of this role is enabling our business and product teams to move quickly and confidently, with policy frameworks that hold up at scale. The policies you build will directly shape how millions of hosts and guests experience Airbnb and their confidence in the platform.
A Typical Day:
• Lead policy development for host and guest quality, including our Ground Rules and the quality standards that set the bar for stays,
• Draft clear and scalable policy frameworks that keep pace with product innovation
• Collaborate with cross-functional stakeholders across the organization, including Product, Supply, Community Support, and Legal
• Guide policy operationalization efforts in partnership with cross-functional stakeholders
• Support company quality initiatives with appropriate risk mitigation guidance and policy deliverables
• Proactively use data, research, and community insights to evaluate existing policies, identify improvement opportunities, and drive revisions before issues escalate
About You:
• You are a seasoned Community Policy leader who loves solving complex problems and has a track record of strong cross-functional collaboration.
• You have deep experience with quality or standards policy in a two-sided marketplace.
• You have worked on reviews, ratings, or reputation systems, and understand the consumer protection issues they raise.
• You are experienced working with business and product teams to understand their strategic objectives and to deliver policy solut