About this role
ABOUT US
At Sierra, we’re creating a platform to help businesses build better, more human customer experiences with AI. We are primarily an in-person company based in San Francisco, with growing offices in Atlanta, New York, London, Paris, Madrid, Munich, Singapore, Tokyo, and Sydney.
We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These values are the foundation of our work, and we are committed to upholding them in everything we do.
Our co-founders are Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace.
WHAT YOU’LL DO
- Define the infrastructure platform: Shape the abstractions that power agent execution—including compute, storage, orchestration, and networking layers—making them scalable, reliable, and developer-friendly.
- Own performance, reliability, and scale: Define how Sierra systems handle real-time workloads, high concurrency, and enterprise-grade uptime requirements. Set the bar for latency, availability, and fault tolerance.
- Design developer primitives and tooling: Build the internal and external interfaces (APIs, SDKs, workflows) that engineers use to deploy, monitor, and iterate on agents.
- Drive system architecture decisions: Partner closely with engineering to make tradeoffs across consistency, cost, performance, and complexity. Bring first-principles thinking to infra design.
- Enable rapid iteration across the company: Ensure infrastructure accelerates product velocity, not slows it down — enabling teams to ship quickly without sacrificing reliability.
- Work across the full stack of the platform: Collaborate with product, engineering, and GTM teams to ensure infrastructure supports real customer use cases and evolving product needs.
WHAT YOU’LL BRING
- Deep technical product experience: building highly technical products, ideally across infrastructure, platform, or developer tooling
- Strong systems intuition: Ability to reason about distributed systems, scalability, latency, and reliability from first principles
- End-to-end product ownership: Track record of leading products from 0→1 and through scale, working closely with engineering and cross-functional teams
- Excellent collaboration and communication: Ability to work deeply with engineers while clearly articulating tradeoffs and decisions across stakeholders
- Comfort with ambiguity