About this role
The AMER Solutions Org drives customer acquisition and accelerates revenue growth through a mastery of strategic sales and Asana platform expertise . We are trusted advisors for our prospects and clients, driving Asana towards goals of Double the business in three years . Our team bridges the gaps between the voice of business and voice of customer, gathering first-party insights to fuel & inspire further evolutions of our software platform, thereby enabling the world’s teams to work effortlessly today and on into the future .
As a Solutions Engineer (L3), you will play a critical role in helping prospective customers understand the tangible value of Asana . Through discovery and close alignment with customer outcomes, you will guide stakeholders through ROI-based conversations, using your demonstration skills to connect uncovered pain points directly to Asana's value . You will serve as a key technical partner to Sales, facilitating seamless cross-functional communication and applyi ng your SaaS evaluation knowledge to help move opportunities smoothly toward close .
This role is based in our Chicago office with an office-centric hybrid schedule . The standard in-office days are Monday, Tuesday, and Thursday . Most Asana s have the option to work from home on Wednesdays . Working from home on Fridays depends on t he type of work you do and the teams with which you partner . If you're interviewing for this role, your recruiter will share more about the in-office requirements . (Note: We will adjust this placeholder once you confirm the exact location/remote policy).
What you’ll achieve
• Collaborative Solutioning: Partner cross-functionally with Sales, Customer Success, Professional Services, and channel partners to gather critical data and build tailored in-product solutions that address customer pain points .
• Trusted Advisory: Position yourself as a trusted advisor to prospective customers, leading discovery conversations that tie Asana's capabilities directly to their core business outcomes and ROI .
• Demonstrations & Presentations: Design and deliver engaging, customer-specific product demonstrations that clearly communicate the value of Asana across diverse audiences .
• Scalable Workflow Development: Develop repeatable, high-impact workflow solutions within Asana that can be leveraged across the broader customer base .
• Impact Tracking & Metrics: Support the broader Solutions Engineering team by capturing key engagement metrics and data insights that inform leadership on global business impact .
About you
• Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision-making.
• 2+ years of professional customer-facing experience in SaaS (experience in an SDR, Customer Success, Implementation, or Consulting role is welcome) .
• Strong consultative and interpersonal skills with the ability to build trust, l