About this role
Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange™️ platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 160+ public exchanges globally and thousands of private exchanges at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform.
We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler.
Role
We are looking for a Staff Technical Program Manager (Software Deployments) to join our team. This is a hybrid (minimum 3 days in office, San Jose, CA) role, reporting to the Senior Manager, Technical Program Management in the Technical Program Management Team. The TPM will partner directly with Engineering and be responsible for establishing a clear intake and commitment process, leading execution and delivery reviews to ensure programs stay on track, and driving release readiness criteria to meet Zscaler’s quality bar.
What You’ll Do (Role Expectations)
• Drive End-to-End Program Delivery: Own planning across multiple concurrent initiatives managing independent Scrum teams and aligning scope, owners, timelines, and success metrics across three engineering orgs
• Build and Own the Central Intake Process: Design and operate a centralized intake function, partnering with stakeholders to triage requests, assign effort levels, and translate demand into rolling roadmaps and execution plans
• Lead Execution Reviews: Run weekly program reviews tracking active initiatives, production incidents, service health, and OKRs — maintaining an integrated status view that surfaces risks and dependency conflicts before they become blockers
• Orchestrate Cross-Functional Delivery: Coordinate release planning and production readiness across capacity expansions, provisioning, and new service onboarding — keeping infrastructure, SWE, and product stakeholders aligned on commitments and change control
• Elevate Process Maturity: Replace manual tracking with JIRA-based structures, establish SDLC standards, and drive delivery predictability across both repeatable operations and highly ambiguous ad-hoc programs
Who You Are (Success Profile)
• You act like an owner with a deep passion for the mission, operating with integrity and navigating seamlessly between high-level strategy and hands-on execution.
• You