1. Introduction
PBridge ("we," "our," or "us") is committed to protecting the privacy of our users across Africa and worldwide. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our platform, website, and services. By using PBridge, you consent to the practices described in this policy.
2. Information We Collect
We collect information you provide directly, including: your name, email address, phone number, and location when you create an account; profile information such as skills, portfolio, work history, and profile photo; payment information including bank account details and payment method data processed through our secure payment partners; project details, proposals, messages, and files shared through the platform; and identity verification documents when required for account verification.
We also collect information automatically, including: device information (browser type, operating system, device identifiers); usage data (pages visited, features used, time spent on the platform); IP address and approximate geographic location; and cookies and similar tracking technologies.
3. How We Use Your Information
We use your information to: provide, maintain, and improve the PBridge platform; facilitate connections between freelancers and clients; process payments securely through our escrow system; verify user identity and prevent fraud; send service-related communications (account updates, project notifications, payment confirmations); personalize your experience and provide relevant job recommendations; analyze usage patterns to improve our services; comply with legal obligations and enforce our Terms of Service; and send marketing communications with your consent, which you can opt out of at any time.
4. How We Share Your Information
We share your information in the following circumstances: with other users as necessary to facilitate projects (e.g., your profile is visible to clients when you submit a proposal); with payment processors and financial institutions to process transactions; with identity verification providers for account verification; with service providers who help us operate the platform (hosting, analytics, customer support); when required by law, legal process, or governmental request; to protect the rights, safety, and property of PBridge, our users, or the public; and in connection with a merger, acquisition, or sale of assets, with notice to affected users.
We do not sell your personal information to third parties for advertising purposes.
5. Data Security
We implement industry-standard security measures to protect your personal information, including: encryption of data in transit (TLS/SSL) and at rest; secure payment processing through PCI DSS-compliant partners; regular security audits and vulnerability assessments; access controls limiting employee access to personal data; and secure data storage with redundancy and backup systems. While we strive to protect your information, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your personal information for as long as your account is active or as needed to provide you with our services. We may retain certain information after account deletion as required by law, to resolve disputes, enforce agreements, or for legitimate business purposes. Payment records are retained for a minimum of 7 years for tax and regulatory compliance. You may request deletion of your data by contacting us.
7. Your Rights
Depending on your location, you may have the following rights regarding your personal data: the right to access your personal information; the right to correct inaccurate or incomplete data; the right to request deletion of your data; the right to restrict or object to certain processing; the right to data portability; and the right to withdraw consent at any time. To exercise any of these rights, please contact us at support@pbridgeco.com or through our contact page.
8. International Data Transfers
PBridge operates across multiple countries in Africa and internationally. Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for international data transfers, including standard contractual clauses and compliance with applicable data protection laws such as the GDPR, Nigeria Data Protection Regulation (NDPR), South Africa's POPIA, and Kenya's Data Protection Act.
9. Children's Privacy
PBridge is not intended for users under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child under 18, we will take steps to delete such information promptly.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on the Platform and, where appropriate, by email. Your continued use of PBridge after changes take effect constitutes acceptance of the updated policy.
11. Contact Us
For privacy-related inquiries, please contact our Data Protection team at support@pbridgeco.com or visit our contact page.
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